may be you should go and read how to use hashcat the Command way and not rely on a GUI so much ... you may lunar a thing or tow and earn your CRACKER status
You have to go to https://hashes.com/escrow.
You can also read the guide (see my signature for link)
Best regards
Your welcome. If you have any other problems with the escrow you can post them here https://forum.hashkiller.io/index.php?forums/hashes-com-support.41/